Supplier Dispute Resolution
In the event of a dispute with your supplier, you may need to seek independent advice and assistance before resolution can be achieved.
- Your current supplier may have presented you with an unusually excessive bill, which you have queried but have not had a satisfactory explanation for.
- A previous supplier or its receiver may have re-billed an old account of yours producing charges that you feel are possibly erroneous, but when you have queried it the supplier insists that they are correct.
- Your previous supplier’s attempt at billing your accounts may have been erratic with several re-bills and credits and you are unsure whether you have overpaid once the accounts are finalised.
There are many reasons for a dispute but all of these can be resolved once the facts are established.
Initially, we undertake a review of the supplier’s billing method and history of your site and the contract terms and conditions. We will obtain the relevant information from the national database, historical contracts and correspondence in order to ascertain the validity of the supplier’s claim. If necessary, we may also visit the site in question.
Our report provides the basis for arbitration with the supplier to achieve an acceptable resolution.